Reference

Privacy Policy for Your Account Data

Our Privacy Policy explains how we collect your account details, wallet records for DANA, OVO, GoPay and QRIS, plus device signals when you reach the lobby from Indonesia…

DANA data contextOVO wallet recordsGoPay receipt checksQRIS payment logs
ajaib4d Privacy Policy for Your Account Data
CONTACT ROUTES

Three Ways to Reach Privacy Support

Privacy questions should go through channels we can verify, not public comments. We use live chat, WhatsApp, and email so you can choose the route that fits the issue. For any request about data access, correction, deletion, or login history, we first match your account details and may ask for OTP confirmation before sharing or changing anything.

Team online

Live chat

Live chat is staffed 09:00-23:00 WIB for privacy questions tied to login, device alerts, and wallet receipts. Share your username only; our team will ask follow-up checks before discussing account data.

WhatsApp

WhatsApp support uses the same 09:00-23:00 WIB window for quick identity checks. We do not ask for your password, and we keep privacy discussions tied to the phone number on your account.

Email

For correction or deletion requests, email [email protected] with your username, registered phone, and the data you want us to check. We reply with the next account step after verification.

ACCOUNT CONTROLS

Six Controls Around Your Data

Your privacy choices sit inside the same account flow you use for security. From your profile, you can check phone status, password changes, and active sessions.

Account collection

When you join, we collect your username, phone number, password hash, referral source if entered, and OTP status. These fields connect your profile to support checks and help us prevent duplicate account handling.

Payment receipts

DANA, OVO, GoPay, and QRIS receipts may include sender name, time, amount, and transaction code. We use those details to match wallet activity and resolve disputes without storing your app password.

Cookie use

Cookies remember language, login state, and basic device signals so you do not repeat the same checks on every page. You can clear browser cookies, but your next login may need verification again.

Session review

Use Profile > Security > Active Sessions to check recent device access. If you see Android Chrome, iPhone Safari, or another device you do not recognise, contact support so we can secure the account.

Retention timing

We keep account, wallet, chat, and session data only for operational needs, dispute handling, security checks, and legal duties that apply. When data is no longer needed, we remove or anonymise it.

Change requests

You can ask us to correct a phone number, close unused access, or review stored account data. We verify your identity first, then confirm what can be changed under applicable local rules.

Privacy Policy Questions You May Search

These answers focus on privacy steps you may need before or after opening an account. We keep each reply practical: what we collect, why we use it, how to contact us, and what happens when you ask for changes. If your request involves wallet receipts or login history, support may ask for verification before taking action.

We collect your username, registered phone number, password hash, OTP status, device signals, and wallet receipt details when needed. These data points support account access, payment matching, security checks, and support replies.

Yes. We may process sender name, transaction time, amount, receipt code, and matching status from DANA, OVO, GoPay, or QRIS. We use this data only for wallet checks, disputes, and account records.

Contact live chat, WhatsApp, or [email protected] with your username and registered phone. We verify your identity first, then tell you which fields can be corrected and what account step comes next.

You can request deletion by email or verified support chat. Some wallet, security, and dispute records may need to stay for legal or operational reasons, and we will explain what remains before closing the request.

Device and session data help us recognise logins, flag unusual access, and keep your account tied to your activity. You can check Profile > Security > Active Sessions and contact us about any device you do not recognise.

Cookies store login state, language preference, and basic device signals. You can clear them in your browser, but you may need OTP verification again because the account will no longer recognise that device session.

Live chat and WhatsApp operate 09:00-23:00 WIB, while email is used for longer data requests. Simple checks may be answered the same day, and complex requests receive the next verified account step.